COVID-19 Precautions and Service Updates
If you have a fever, cough and difficulty breathing, seek medical attention as per Public Health and Government of Canada Guidelines.
Please call us at 613-690-6371 if you have questions about our policies and practices.
CURRENT UPDATE: March 9th 2022
We are looking forward to a reasonable reduction in COVID-19 protection measures as announced by the Ontario Government. We will communicate any changes to our current measures when we receive more details, and as we assess the needs of staff and clients.
At this time we will continue to use masks and our HEPA air filter systems, and ask clients and staff to stay home if ill. As always, we follow best practice for cleaning and hygiene. Virtual meetings / sessions will still be offered to those requesting them (except when in-person sessions are required / indicated by service type and needs).
UPDATED January 14th 2022
We continue to follow public health guidelines regarding layers of COVID protection: pre-screening and monitoring for symptoms, masking, maintaining distance when possible, use of HEPA filters in each area of our offices, and sanitation practices. We have a staff vaccination policy in place. We limit the number of people on-site at any given time.
We ask that people visiting our office wear medical masks rather than single cloth masks. We can provide one if needed. Mask exemptions will be respected. Online versus in-person appointments are encouraged when online service could meet needs.
UPDATED April 8th 2021
COVID-19 Updates: The Ontario Government’s order ‘provincial emergency’ under s 7.0.1 (1) of the Emergency Management and Civil Protection Act (EMPCA), which takes effect at 12:01 April 8th 2021: Regulated mental health professionals can continue to operate. Services will continue to be offered with adherence to strict public health guidelines. Virtual services are strongly recommended when possible. Please see our COVID updates and precautions page below for further information.
In order to attend in-person appointments, please complete the self-assessment (for yourself and also for your child if appointment is for a child), here: https://covid-19.ontario.ca/self-assessment/ You will also be asked to respond to self-assessment questions on arrival.
In order to attend the appointment, you must have a result that indicates you (and your child, if attending with a child) "..do not seem to have symptoms or be part of an at-risk group."
Please wear face masks. Children 2 years and younger are exempt, or people who cannot wear a mask due to a medical condition or where accommodation under OHRC is required. Dr. Inglis will be wearing a mask and other personal protective equipment.
Physical distancing will be strictly enforced. You assume any risks this may impose.
Note that Dr. Inglis practices Health Unit recommendations for hygiene, cleaning, distancing, and contact-tracing practices both at the office and out of office: https://healthunit.org/health-information/covid-19/business-re-opening/
Text or call on arrival 613-498-7800. Dr. Inglis will let you know when to exit car and enter building.
Please attend to signage and directions at the office.
Wash hands on entry .
For children attending appointments: There are no toys in waiting area or assessment/counselling area (this may be difficult for some children so please prepare them - they may bring their own toy to play with if they wish).
Only one adult per child-client. Please do not bring any other family members including other children.
Appointments are time-limited minutes so please be prepared to return more often to complete assessments. This is to limit extended exposure times.
Portions of the work that can be conducted remotely will be: online questionnaires, interviews, counselling (we encourage clients to try this method of service), assessment feedbacks.
UPDATED June 29th 2020 - Some in-person service resumption.
In order to attend in-person appointments, please complete the self-assessment (for yourself and also for your child if appointment is for a child), here: https://covid-19.ontario.ca/self-assessment/
In order to attend the appointment, you must have a result that indicates you (and your child, if attending with a child) "..do not seem to have symptoms or be part of an at-risk group." If you do not receive this message at self-assessment, call Dr. Inglis to discuss 613-498-7800.
Please wear face masks. Children 2 years and younger are exempt, or people who cannot wear a mask due to a medical condition or where accommodation under OHRC is required. Dr. Inglis will be wearing a mask but may remove it and recommend client removes for portions of the work to enable communication. Physical distancing will be strictly enforced. You assume any risks this may impose.
Note that Dr. Inglis practices Health Unit recommendations for hygiene, cleaning, distancing, and contact-tracing practices both at the office and out of office. https://healthunit.org/covid-19-businesses/
Text or call on arrival 613-498-7800. Dr. Inglis will let you know when to exit car and enter building.
Please attend to signage and directions at the office.
Wash hands on entry .
For children attending appointments: No playing with toys in waiting area or assessment/counselling area (this may be difficult for some children so please prepare them - they may bring their own toy to play with if they wish).
Only one adult per child-client. Please do not bring any other family members including other children.
Appointments are limited to 1 hr 30 minutes maximum at any one time so please be prepared to return more often to complete assessments. This is to limit extended exposure times.
Portions of the work that can be conducted remotely will be: online questionnaires, interviews, counselling (we encourage clients to try this method of service), assessment feedbacks.
UPDATED April 1st 2020
Your family's health and wellness are important, so a balance between compliance with public health recommendations and a duty of care to clients matters.
Intervention (counselling) sessions continue/are available through video- or telephone-conferencing rather than face-to-face sessions. Some services for virtual brief assessment may also be available. Face-to-face brief sessions may be possible in some very limited circumstances. Delivery method will be discussed over the phone.
For current clients: Postponing sessions until later dates is also feasible should you wish, with no fees-penalty for cancellation/change.
Assessment services are postponed until further notice but clients can book dates into the future (May 2020 or later). If circumstances change, those dates may change.
For current clients: If you are waiting for reports and feedback you have been or will be contacted about arranging telephone feedbacks.
Reminders
Cleaning and hygiene protocols are strictly enforced. Surfaces and objects are sanitized between each client.
Stay home if you (or your child) are sick or if you have had close contact with someone in your home or workplace who has flu-like symptoms. If you need to cancel an appointment with us, there will be no cancellation fees.
Stay home if you have travelled within 14 days of your appointment or have been in contact with anyone else who has travelled. If you need to cancel an appointment with us, there will be no cancellation fees.
Please read posted notices in our office: No hand-shakes. Wash/sanitize hands on entry to the premises. Screening questions (as above) will be asked.
If you or your family member(s) are struggling with working from home, being out of school, news coverage, attending work despite social-distancing recommendations, or other anxieties related to our current circumstances, please call (613-498-7800). There are some strategies you can employ to establish calm and control. These resources may also be helpful: